Privacy Policy

Our Commitment

The Make-A-Wish Foundation® is committed to protecting the privacy of the personal information of its employees, members, customers, clients, donors, and other stakeholders. We value the trust of those we deal with, and of the public. We recognize that maintaining this trust requires that we be transparent and accountable in how we collect and treat the information shared with us.

During the course of our various projects, and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealings with, this information is subject to consent. Our privacy practices are designed to achieve this.

Defining Personal Information

Personal information is any information that can be used to distinguish, identify, or contact a specific individual, or stakeholder. This information can include an individual or stakeholders opinions or beliefs, as well as facts about or related to, the individual or stakeholder. Exceptions: businesses contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, business directories, professional directories or similar such publicly available lists are not considered personal information.

Where an individual uses his or her home contact information as business contact information as well as personal, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.

Privacy Practices

Personal information as defined and gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based solely on their need to deal with the information for the reason(s) for which it was obtained and consented to. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose(s) for which it was gathered. We also take reasonable measures to ensure the integrity of this information is maintained and to prevent it being lost, stolen, destroyed, or damaged.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances and in consideration of the original intent or consented use or reason(s) for collection. It is our goal to have all individuals to consent for the use and sharing of their personal information in our regular activities. In addition, we routinely offer individuals we deal with the opportunity to opt out of the collection and continued use of their information. On occasion we may expand the use of an individuals’ personal information, in these circumstances individuals have the right to not have their information shared/used for purposes beyond those for which it was explicitly collected. For those individuals whose information was collected prior to the implementation of relevant privacy legislation we offer the opportunity for them to opt out of any collection and further use of their personal information.

Website and Electronic Commerce

For each visitor to our Web site, our Web server automatically recognizes only the visitor’s IP address (e-mail addresses are not automatically recognized by our server). We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to gather broad demographic information and is then discarded. Occasionally, we may use cookies to improve content and provide easier access. This technology lets us review which parts of the site are popular and which are not, allowing us to offer future improvements to the site. However, cookies that we generate contain no identifiable information about you, any children that may visit this site, or your computer.

Any information collected or used through this medium requires a user to provide such information voluntarily. Upon receiving such information through the registration for receiving a newsletter or request for further assistance from the organization, this information is then treated the same as other personal information collected through other activities or methods and treated as if the individual consented to its use and collection.

We use password protocols and encryption software to protect personal and other information we receive when a product, service, or donation is made or requested or paid for online. Our software is routinely updated to maximize protection of such information.
This site contains links to other sites. The Make-A-Wish Foundation® of Canada is not responsible for the privacy practices or the content of such Web sites. Please review their privacy policies for further information.

Retention, Accuracy and Storage of Personal Information

We retain personal information only for so long as is necessary to fulfill the purpose for which it was collected and to meet our legal and contractual obligations. If personal information is no longer required it will be destroyed or rendered anonymous. Given the nature of our work, and the involvement of children some information is kept for a significant period as defined by best practice and legal requirements.

The Foundation maintains procedures to ensure that the information we collect and use is accurate, up-to-date, and as complete as possible. However we rely on individuals to disclose all relevant information and materials at the time of collection and subsequently when we request updates or changes. Individuals may, with proof of entitlement, request to access and if applicable request that we correct information in our possession. Any updates, changes or deletion requests will be processed as soon as possible, please allow 30 days to process such requests. Please refer to Contact Information and Inquiries.

When information is retained it is stored safely and securely. Reasonable security measures are taken including password protection, secured filing rooms, oath of confidentiality, limited access, and security systems for locations where information is stored.

Disclosure of Personal Information

Personal information is exchanged within the Foundation and affiliated chapters for the purposes of fulfilling our tasks, activities, and mandate. It is often necessary to disclose personal information in the process of determining eligibility, organizing and fulfilling a wish. We also may be required to disclose information where required by statute. All Chapters and Affiliates are required to maintain and provide the same protections and controls regarding information as outlined in this document. Wherever possible personal information shared is rendered anonymous and will not include personal identifiers.

Prior to the disclosure outside of the original purpose of the collection the Foundation will obtain express consent. We do not sell, rent, or distribute our mailing lists. Use of personal details to the public or media are not required to receive benefit from the Foundation. Any information or use of personal details for promotion, or public review will include an authorization and consent from the individuals and guardians involved. This will include the intended use of the information, consent for the type of information and items that can be disclosed, and any limitations, instructions, or further details.

Donor Bill of Rights

We are an organization that could not exist without the contributions of individuals and stakeholders. Philanthropy is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and the donors and prospective donors can have full confidence in the non-profit organizations and causes they so selflessly support, we declare that all donors have these rights:

  1. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgement and meet all legislative and ethical requirements in its stewardship and fulfillment of responsibilities.
  3. To have access to the organization’s most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgement and recognition.
  6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  7. To expect that all relationships with individuals representing the organization will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing or distribution lists used by the organization.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

Updating of Privacy Policy

We regularly review our privacy practices for our various activities, and update our policy accordingly. Please check this website on an on-going basis for information on our most up-to-date practices.

Contact Information, Access, and Inquiries

We are committed to being accessible and addressing your inquiries, comments, concerns, requests, and questions. Any inquiries or requests for access relating to personal information, or our organizations privacy policy on the treatment of personal information should be e-mailed to: We can also be contacted by phone at (604) 688-7944 and by mail with requests, comments, or concerns.

Mailing Address:
Attn.: Privacy Officer
Make-A-Wish Foundation® of British Columbia & Yukon
112 2025 W. Broadway, Vancouver, BC V6J 1Z6

Tel: (604) 688-7944
Fax: (604) 688-7990

Territory: Province of BC & the Yukon Territory

User Agreement

  1. This World Wide Web site with its home page in the domain “” (the “Web site”) is a complimentary information service offered by the Make-A-Wish Foundation® of British Columbia & Yukon (The Foundation) at no charge to users of the World Wide Web, with the express condition that these users agree to be bound by the terms and conditions set forth in this User Agreement. The Foundation reserves the right to change these terms and conditions any time, and you must consult the most recent version of this User Agreement (not an older cached version) each time you view the Web site. Do no use the Web site if you do not agree to all of the following terms and conditions.
  2. You agree to be bound by the terms and conditions set forth under the Trademarks,
  3. You acknowledge that the information on the Web site is provided “as is” for general information only. The Foundation makes no warranties of any kind regarding this Web site, including but not limited to any warranty of accuracy, completeness, currency, reliability, merchantability or fitness for a particular purpose, or any warranty that these pages, or the server that makes them available, are free of viruses or other harmful elements, and such warranties are expressly disclaimed.
  4. You agree that you will hold harmless The Foundation and its officers, directors, and employees from all claims arising out of or related to your access or use of, or your inability to access or use, this Web site or the information contained in this Web site or other web sites to which it is linked, including but not limited to claims that you have found something you have heard, viewed or downloaded from this Web site or another web site to which it is linked to be obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will The Foundation or the contributors of information to this Web site be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.
  5. You acknowledge that opinions and recommendations contained in this Web site are not necessarily those of the Foundation or endorsed by The Foundation.
  6. The Foundation may provide links on the website to other websites which are not under the control of The Foundation. In general, any web site which has an address (or URL) which does not contain “” or “” are such web sites. These links are provided for convenience of reference only and are not intended as an endorsement by The Foundation of the organization or individual operating the web site or a warranty of any type regarding the web site or the information on the web site.
  7. This website (excluding linked sites) is controlled by The Foundation, which is headquartered in the Province of British Columbia Canada. It can be accessed from all provinces, as well as the United States and other countries around the world. As each of these places has laws that may differ from those of British Columbia & Yukon, by accessing this website both you and The Foundation agree that the statutes and laws of the Provinces of British Columbia & Yukon, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this Web site. You and the Make-A-Wish Foundation® of Canada also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Canada in and for the Provinces of British Columbia & Yukon with respect to such matters. The Foundation makes no representation that materials on the Web site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Web site from other locations do so on their own initiative and are responsible for compliance with local laws.


  1. All uses of the Make-A-Wish Foundation® of British Columbia & Yukon trademarks, both registered and common-law, must be approved in writing by the Make-A-Wish Foundation® of British Columbia & Yukon. Inquiries may be directed to
  2. The marks:
    • Make-A-Wish Foundation®
    • Make-A-Wish®
    • Share the Power of a Wish®
    • And all variations of the wishbone and Make-A-Wish images are registered trademarks of The Make-A-Wish Foundation® of British Columbia & Yukon.
  3. The marks:
    • Wish Angel SM
    • Magic Memories Wishes SM
    • Adopt An Angel SM
    • Turning Frowns Upside Down SM

    are unregistered common-law trademarks of The Make-A-Wish Foundation® of British Columbia & Yukon.



The works of authorship contained in this Web site, including but not limited to all design, text and images, are owned or licensed by the Make-A-Wish Foundation® of British Columbia & Yukon and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored by subsequent use or otherwise used in whole or in part in any manner without our prior written consent, except that the user may make such temporarily copies in a single computer’s RAM and hard drive cache as are necessary to browse the Web site, and the user may make one permanent printout of each page of the Web site (unmodified in form, with a copy of this Site Notice attached) to be used by the user for personal and non-commercial uses which do not harm the reputation of the Make-A-Wish Foundation®.


You may provide a hypertext link to this Web site on another web site, provided: (a) that the link must be a text-only link clearly marked “Make-A-Wish Foundation® of British Columbia & Yukon” (b) the link must “point” to the URL “” and not to other pages within the Web site, (c) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with the Make-A-Wish Foundation’s name and trademarks, (d) the appearance, position and other aspects of the link may not create the false appearance that an entity other than the Make-A-Wish Foundation® is associated with or sponsored by the Make-A-Wish Foundation®, (e) the link, when activated by a user, must display this Web site full-screen and not with a “frame” on the linked web site, and (f) the Make-A-Wish Foundation® of British Columbia & Yukon reserves the right to revoke its consent to the link at any time in its sole discretion by amending this Site Notice. You agree that all other hypertext links to this Web site must be approved in writing by the Make-A-Wish Foundation® of British Columbia & Yukon. Inquiries may be directed to

Thank you for taking the time to review our Site Policies. The Make-A-Wish Foundation® is very concerned about privacy and safety online. If you have any questions about these policy statements, the practices of this site, or your dealings with this Web site, you can contact:
Make-A-Wish Foundation® of British Columbia & Yukon
112 2025 W. Broadway, Vancouver, BC V6J 1Z6

Tel: (604) 688-7944
Fax: (604) 688-7990

Territory: Province of BC & the Yukon Territory